Shipping & Returns

Shipping Policy


Most orders are shipped within 24 hours Monday - Friday. We ship parcels the least expensive method via Canada Post & Purolator.

Shipping Rates

Free shipping within Canada over $99 (Excludes some remote locations listed below and oversized products).  The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 15 days of your purchase.

1. Please email to request a refund.
2. Mail your returned item to:
Excalibur Sharpening & Supply
33507 Thompson Ave, Mission, BC V2V 2W9

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Remote Locations Not Eligible for Free Shipping

Alberta: T0A T0B T0C T0E T0G T0H T0P T0V T0J T0K T0L T0M
British Columbia: V0B V0C V0E V0G V0J V0K V0L V0N V0T V0V V0W V0P V0R V0S
Manitoba: R0A R0B R0C R0E R0J R0L
Newfoundland: A0E A0G A0H A0J A0K A0M A0N A0P
Nova Scotia: B0C B0K
Nunavut: X0A X0B X0C
Northwest Territories: X0E X0G
Ontario: N0R P0H P0L P0M P0T P0V P0X
Quebec: G0G G0W G4T J0M J0W J0Y G0X
Saskatchewan: S0C S0E S0H S0J S0K S0L S0M S0P
Yukon: Y0A Y0B


MetroVac Groomer's Third Arm

Difficult to open, screws did not stay tight after...

PPP AromaCare Soothing Chamomile and Oatmeal Shampoo- 13.5 oz

Nice shampoo, cleans well and doesn't dry out the skin or...

Heritage Stiletto 8 1/2" Curved- Lefty

Love these Scissors, nicely balanced and a true lefty...

Nature's Specialties High Concentrate Shampoo For Dirty Dogs- 16 oz

Love this product, I have a retriever cross lab that loves...